Effective date: 24 April 2026.

Use this page for support, privacy requests, account-deletion help, and data-access requests.

1) How to contact us

General support: support@vatisha.com
Privacy and data requests: legal@vatisha.com
Website contact form: /contact

2) What we can help with

account access and sign-in issues;
plant scan, Myco, Garden, and Care Club support questions;
privacy, deletion, and data-access requests;
moderation concerns related to Care Club content;
App Store reviewer support questions.

3) Expected response windows

General support requests: usually within 24–48 hours
Care Club safety reports submitted in-app: reviewed within 24 hours, including weekends

If there is an urgent poisoning or chemical exposure involving a person or pet, do not wait for app support. Contact local emergency services, poison control, or a veterinarian immediately.

4) Account deletion

Vatisha supports in-app account deletion.

Path:

Profile
General
Delete Account

Deletion details:

you must confirm the request in-app;
the account enters a 30-day cooling period before hard purge;
logging back in during that period cancels the pending deletion;
after hard purge, the deleted account cannot be recovered.

Read the full workflow at /account-deletion.

5) Data access and export

If you want a copy of your data, or want to ask what data we hold about you, email support@vatisha.com or legal@vatisha.com.

Include:

the email address on your account;
the kind of request (access, export, correction, or deletion);
any context that will help us verify and process the request.

6) Care Club help

For community rules and moderation details, see:

Vatisha Support